My Service Courtesy Standards

  • When I page a fellow REALTOR®, I leave my full name and office.|
  • (“Hiya, Joey boy! Call Bob!” doesn’t cut it. Who the heck’s Bob?)
  • I Promptly return phone calls
  • Realtors who don’t return calls (or answer e-mails) are not only rude, they are standing in
  • the way of business getting done and damaging their reputation and career.
  • If I say that I will call someone by a certain time, I call!
  • I avoid making late-night phone calls about things that can wait until the morning
  • Some people go to bed earlier than you and don’t appreciate being woken up.
  • If it’s too late to call a client, it’s too late to call a colleague.|
  • Realtors® sleep too. Respect and consideration for my fellow Realtors® is worth more than making
  • a phone call . . . or even a sale.
  • I do not make “urgent” phone calls or leave “urgent” messages unless the matter is really urgent. Remember the boy who cried, “Wolf!” one time too often.
  • If a seller I’ve been in touch with decides to list with somebody else, I respect that decision!
  • A professional attitude on my part generates future business for me than sniping about the competition in
  • the here and now. I strongly disagree with negative advertising or attack strategies. I take the high road.
  • I do not badmouth competition
  • I speak respectful and professional about competition.
  • I treat people’s time with respect.
  • I arrive on time and if I am running late or have to cancel an appointment, I politely advise the other party
  • as soon as possible. (Remember: Do unto others...!)
  • If I have an appointment to show a house and the plan changes, I promptly inform the home owner
  • The owner might be sitting inside, waiting. The polite thing to do make an apology to the owner. He may
  • not be happy, but at least he can get on with his life … and you will have done the decent thing. If the
  • same thing happens and the owner is not at home, I call and leave a message, letting him know that the
  • house was not viewed.

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